Sparely
Download on theApp Store

Support

Answers to common questions, subscription help and a direct line to us.

Email us

Questions, bugs or subscription help? Write to us and include your iPhone model, iOS version and app version.

support@sparely-cleaner.com

Cancel a subscription

  1. Open the Settings app
  2. Tap your name at the top
  3. Tap Subscriptions
  4. Choose Sparely Cleaner
  5. Tap Cancel Subscription

Cancel at least 24 hours before a free trial or billing period ends to avoid the next charge. Deleting the app does not cancel a subscription.

Cleaning

How do I start?

Open Sparely, allow access to Photos, Contacts and Calendar when asked, and tap Media Check. Then open a category, review the suggestions and confirm.

Sparely marked a photo I want to keep.

Suggestions are never final. Deselect anything you want to keep before deleting; only selected items are removed.

How does Swipe Clean work?

Swipe Clean shows your photos one at a time. Tap Keep or Remove, or swipe. Photos marked for removal are deleted only after you confirm.

I deleted photos but storage did not change.

iOS moves deleted photos and videos to Photos → Albums → Recently Deleted, where they still take up space for up to 30 days. Open that album, tap Select, then Delete All to free the space right away.

What happens when I merge contacts?

Duplicate entries are combined into one contact that keeps their phone numbers and email addresses. You review each merge before confirming.

Subscription

How do I restore my purchase on a new iPhone?

Sign in with the Apple ID you used to subscribe, open Sparely and tap Restore Purchases on the subscription screen.

How do I get a refund?

Payments are handled by Apple, so refunds are too. Go to reportaproblem.apple.com, sign in with your Apple ID, find the purchase and choose Request a refund.

How do I change access to my photos, contacts or calendar?

Open iPhone Settings, scroll to Sparely Cleaner and change access to Photos, Contacts or Calendars at any time.